Returns & Refunds

We hope you love your piece from THE ATTIQ. As our items may include vintage clothing, archive pieces, art, homeware, furniture, objects and other one-of-a-kind finds, we encourage you to carefully check all photographs, descriptions, measurements, dimensions, materials and condition notes before purchasing.

For delivery times, costs and international duties, please see our Shipping policy.

Your right to cancel

For most online purchases, you have the legal right to cancel your order within 14 days of receiving your item, without giving a reason. Some items, such as custom or made-to-order pieces, are excluded. See section 6 of our Terms & Conditions.

To request a return, please email info@theattiq.co.uk within 14 days of delivery, quoting your order number and the item you wish to return. Once you have notified us, you then have a further 14 days to send the item back to us.

Exchanges and store credit

Prefer something else? We're always happy to offer an exchange for another piece or store credit instead of a refund. Just let us know when you request your return.

Return address

THE ATTIQ Returns
25 Hollywood Road
London
SW10 9HT
United Kingdom

Return condition

Items must be returned in the same condition in which they were received: unused, unworn, unwashed, unaltered and undamaged, with all original tags, packaging, dust bags, certificates, labels, accessories, fixings, parts, care cards or other included items.

Art, homeware, furniture, objects and fragile items must be securely repackaged and returned with all original packaging and protective materials where provided.

As many of our pieces are vintage, archive, pre-loved, handmade, antique, original or one-of-a-kind, signs of age, wear, repair, alteration, patina or imperfection may be present. We describe and photograph notable flaws before purchase. Disclosed flaws, wear, sizing variations, patina, age-related characteristics or natural variations are not treated as faults.

Returns due to fit, colour variation, scale, styling preference, placement, change of mind or failure to check measurements, dimensions or condition notes are treated as change-of-mind returns.

Return postage

Unless the item is faulty or not as described, customers are responsible for return postage costs. We do not offer free returns.

You are responsible for the item until it reaches us, so we strongly recommend using a tracked and insured delivery service and keeping proof of postage. We are not responsible for returns that are lost, delayed or damaged in transit.

Refunds

Once we receive your returned item, or you provide proof that it has been sent back, we will process any refund due within 14 days. Refunds will be made to the original payment method, unless you have chosen store credit.

Where you exercise your legal right to cancel, we will refund the item price and the standard outbound delivery cost where required by law. If you selected a more expensive delivery option, we will only refund the standard delivery amount.

Customs duties and import taxes paid on international orders are not refundable by THE ATTIQ.

We may reduce your refund, where permitted by law, if the item has been handled beyond what is necessary to inspect it, or if it is returned used, worn, washed, marked, stained, scented, damaged, altered, scratched, broken, or missing tags, packaging, certificates, parts or accessories.

Faulty or incorrect items

If you believe your item is faulty, incorrect or not as described, please email info@theattiq.co.uk as soon as possible with your order number and clear photographs of the issue.

Disclosed vintage wear, age-related marks, repairs, alterations, patina, natural variation, sizing variation, colour variation, handmade irregularities or imperfections shown in the product description or images are not considered faults.

Nothing in this policy affects your statutory rights.

Cancellation form
If you’d like to cancel, you can email us, or copy and complete the following:
To THE ATTIQ, 25 Hollywood Road, London SW10 9HT, info@theattiq.co.uk: I hereby give notice that I cancel my contract for the sale of the following goods: [item]. Ordered on [date] / received on [date]. Name: [ ]. Address: [ ]. Date: [ ].