Delivery & Returns

Delivery & Returns 

Delivery 

We currently deliver to the UK and selected international destinations. 

All orders are carefully packed and dispatched as soon as possible. Once your order has been dispatched, you will receive a confirmation email with tracking details where available. 

Delivery times and costs will be shown at checkout. Delivery times are estimates only and may vary during busy periods, launches, drops or due to courier delays. 

International Delivery 

International delivery may be available to selected countries and will be calculated at checkout where applicable. 

Customers are responsible for any customs duties, import taxes, handling fees or local charges that may apply. These charges are not included in the item price or delivery cost and are set by the destination country. 

International delivery times may vary due to customs processing or local postal delays. 

Delivery Address 

Please make sure your delivery address is complete and correct before placing your order. We are not responsible for orders delayed, lost or returned due to an incorrect or incomplete address provided at checkout. 

If an order is returned to us because of an incorrect address, failed delivery attempt or non-collection, the customer may be responsible for any additional postage costs. 

Returns 

We hope you love your ATTIQ piece. As our items may include vintage clothing, archive pieces, art, homeware, furniture, objects and other one-of-a-kind finds, we encourage you to carefully check all photographs, descriptions, measurements, dimensions, materials and condition notes before purchasing. 

Online Returns 

For most online purchases, you have the legal right to cancel your order within 14 days of receiving your item, without giving a reason. 

To request a return, please email info@theattiq.co.uk within 14 days of delivery, quoting your order number and the item you wish to return. 

Once you have notified us, you then have a further 14 days to send the item back to us. 

Return Condition 

Items must be returned in the same condition in which they were received. Items must be unused, unwashed, unaltered, undamaged and returned with all original tags, packaging, dust bags, certificates, labels, accessories, fixings, parts, care cards or other included items. 

For clothing and accessories, items must be unworn, unused, unwashed, unaltered and undamaged, with all original tags, packaging and included accessories intact.

ATTIQ DELIVERY AND RETURNS POLICY 

For art, homeware, furniture, objects and fragile items, items must be securely repackaged and returned with all original packaging, protective materials, certificates, labels, fixings, parts and accessories where provided. 

As many of our pieces are vintage, archive, pre-loved, handmade, antique, original or one-of-a-kind, signs of age, wear, repair, alteration, patina or imperfection may be present. We describe and photograph notable flaws before purchase. Disclosed flaws, wear, sizing variations, patina, age-related characteristics or natural variations are not treated as faults. 

Returns due to fit, colour variation, scale, styling preference, placement, change of mind or failure to check measurements, dimensions or condition notes are treated as change-of-mind returns. 

Return Postage 

Unless the item is faulty or not as described, customers are responsible for return postage costs. We do not offer free returns. 

You are responsible for the item until it reaches us, so we strongly recommend using a tracked and insured delivery service. We are not responsible for returns that are lost, delayed or damaged in transit. 

Refunds 

Once we receive your returned item, or you provide proof that it has been sent back, we will process any refund due within 14 days. 

Refunds will be made to the original payment method. 

Where you exercise your legal right to cancel, we will refund the item price and the standard outbound delivery cost where required by law. If you selected a more expensive delivery option, we will only refund the standard delivery amount. 

We may reduce your refund, where permitted by law, if the item has been handled beyond what is necessary to inspect it, or if it is returned used, worn, washed, marked, stained, scented, damaged, altered, scratched, broken, missing tags, missing packaging, missing certificates, missing parts or missing accessories. 

Faulty or Incorrect Items 

If you believe your item is faulty, incorrect or not as described, please email info@theattiq.co.uk as soon as possible with your order number and clear photographs of the issue. 

Please note that disclosed vintage wear, age-related marks, repairs, alterations, patina, natural variation, sizing variation, colour variation, handmade irregularities or imperfections shown in the product description or images are not considered faults. 

Nothing in this policy affects your statutory rights.