Privacy Policy
Last updated: 06/05/26
This Privacy Policy explains how ATTIQ collects, uses and protects your personal information when you visit our website, place an order, contact us, sign up to our mailing list or otherwise interact with us.
For the purposes of this Privacy Policy, “we”, “us” and “our” refers to ATTIQ.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
Email: info@theattiq.co.uk
Address: 25 Hollywood Road SW10 9HT
1. Information we collect
We may collect the following personal information:
● your name;
● billing and delivery address;
● email address;
● phone number;
● order details;
● payment and transaction information;
● messages or enquiries you send to us;
● marketing preferences;
● website usage information, such as pages viewed, device information, browser type and cookie data. We do not knowingly collect personal information from children.
2. How we use your information
We use your personal information to:
● process and deliver your orders;
● take payment and prevent fraud;
● provide customer service;
● manage returns, refunds and cancellations;
● send order confirmations and delivery updates;
● respond to enquiries;
● send marketing emails, where you have opted in or where we are otherwise allowed by law; ● improve our website, products and services;
● comply with legal, tax and accounting obligations.
3. Our lawful basis for using your information
We only use your personal information where we have a lawful basis to do so. This may include:
● Contract: to process your order, take payment, deliver your items and manage returns. ● Legal obligation: to keep business, tax and accounting records.
● Consent: where you sign up to receive marketing emails or accept non-essential cookies. ● Legitimate interests: to operate and improve our business, respond to enquiries, prevent fraud and understand how customers use our website.
ATTIQ PRIVACY POLICY
You can withdraw your consent to marketing at any time by clicking the unsubscribe link in our emails or by contacting us at info@theattiq.co.uk.
4. Marketing
If you sign up to our mailing list, we may send you emails about new drops, products, events, promotions and ATTIQ updates.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at info@theattiq.co.uk.
We will not sell your personal information to third parties for marketing purposes.
5. Sharing your information
We may share your personal information with trusted third parties where necessary to run our business, including:
● website and ecommerce platform providers;
● payment processors;
● delivery and courier partners;
● email marketing providers;
● analytics and advertising providers;
● IT, hosting and security providers;
● professional advisers, such as accountants or legal advisers;
● regulators, authorities or law enforcement where required by law.
We only share the information necessary for these purposes.
6. Payments
Payments are processed securely by third-party payment providers. We do not store your full payment card details.
Your payment provider may process your information in accordance with its own privacy policy.
7. Cookies and analytics
Our website may use cookies and similar technologies to make the site work, improve your shopping experience, analyse website traffic and support marketing or advertising.
Some cookies are essential for the website to function. Others, such as analytics or advertising cookies, will only be used where required consent has been given.
You can manage cookies through your browser settings and, where available, through our website cookie banner or cookie settings.
8. How long we keep your information
We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy.
Order, transaction and customer service records may be kept for as long as needed to meet legal, tax, accounting, fraud prevention or dispute-resolution requirements. Limited companies must generally keep company accounting records for 6 years from the end of the financial year they relate to.
Marketing data is kept until you unsubscribe or ask us to delete it, unless we need to keep a limited record to ensure you are not contacted again.
ATTIQ PRIVACY POLICY
9. International transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we take steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
10. Your rights
Under data protection law, you may have the right to:
● access the personal information we hold about you;
● request correction of inaccurate information;
● request deletion of your information;
● object to or restrict certain processing;
● withdraw consent where we rely on consent;
● request a copy of your information in a portable format;
● complain to the Information Commissioner’s Office.
To exercise your rights, please contact us at info@theattiq.co.uk.
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your personal information. The ICO says privacy notices should tell people how they can complain if they have concerns about how their information is used.
11. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, payment system or online service can be guaranteed to be completely secure.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
13. Contact us
For questions about this Privacy Policy or how we use your personal information, contact us at: Email: info@theattiq.co.uk
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